Shipping
Processing Time
Each piece is carefully handcrafted and inspected before it leaves our hands. Please allow 1–3 business days for us to prepare your order.
Shipping Time
Estimated delivery times by destination (not including processing time):
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United States: 7–15 business days
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Europe & UK: 8–18 business days
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Other international destinations: 10–25 business days
Delivery times are estimates and may vary due to customs processing or local delivery services.
Shipping Fees
Shipping costs are automatically calculated at checkout based on your location and order size. In most cases, shipping is included at no additional cost.
Customs Duties & Import Taxes
Good news — we take care of all applicable customs duties and import taxes for international orders. You won’t be charged any additional fees upon delivery.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Returns & Exchanges
Return Eligibility
If something doesn’t feel quite right, we’re happy to help. Returns or exchanges are accepted within 14 days of delivery, provided that:
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The item is unused and in its original condition
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The item is not customized or made to order
Because each piece is handcrafted, natural variations in size, shape, or finish are part of the handmade process and are not considered defects.
Non-Returnable Items
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Customized or made-to-order pieces
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Items damaged due to improper use or care
How to Start a Return
Please contact us within 14 days of delivery with your order number and photos (if applicable), and we will guide you through the return process.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item arrives damaged or incorrect.
Original shipping fees, where applicable, are non-refundable.
Refunds
Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the returned item.


