Shipping

Processing Time

Each piece is carefully handcrafted and inspected before it leaves our hands. Please allow 1–3 business days for us to prepare your order.

Shipping Time

Estimated delivery times by destination (not including processing time):

• United States: 7–15 business days

• Europe & UK: 8–18 business days

• Other international destinations: 10–25 business days

Delivery times are estimates and may vary due to customs processing or local delivery services.

Shipping Fees

Shipping costs are automatically calculated at checkout based on your location and order size. In most cases, shipping is included at no additional cost.

Customs Duties & Import Taxes

Good news — we take care of all applicable customs duties and import taxes for international orders. You won’t be charged any additional fees upon delivery.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.

Contact Information

Trade name: Ember Oldways

Email: hello@emberoldways.com

Company Address: 320 Xingda Road, Minhang District, Shanghai 201112, China

Alternate Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom.